Support

In most cases the appointment will take place on the first day of the new month. However, if this day falls on a weekend or a National holiday, we will schedule the appointment on the next working day. We cordially invite you to make an appointment on location, where we will explain everything about the complex and your home. After check-in, you can immediately view the report in the tenant portal.

We schedule the inspection on the last day of the month between 9:00 AM and 11:00 AM. However, if this day falls on a weekend or a national holiday, we will schedule the check-out on the last working day prior to the weekend or holiday. We would like to emphasize that any cleaning or repair costs that still arise from the check-out will be deducted from the deposit. The minimum cleaning costs for a final inspection are € 50 excl. 9% VAT. After check-out you will no longer have access to the tenant portal, but we are happy to send you the check-out report by e-mail.

The government collects taxes and duties, which are not considered service charges. This means that the landlord does not offer any services in exchange for these payments. The municipality in which you rent will send you an annual assessment for waste collection charges, water board charges and sewage charges.

If you have a low income, you may be eligible for remission of certain taxes and levies. On the website of the municipality where you rent, you will find information about which taxes and levies apply and how you can apply for a remission.

• Amersfoort
• Den Bosch
• Eindhoven
• Tilburg

If you are going to rent, rent allowance can help you save money. To be eligible for rent allowance, you must meet a number of criteria and be 23 years or older. You can make a test calculation yourself to see how much housing allowance you are entitled to.

When completing the application for rent benefit, you state the basic rent per month, as well as the service costs. Because you can enter a maximum of €12 per service charge category for rent allowance, you can enter the following:

• Cleaning costs common areas: € 12,-
• Energy costs common areas: € 12,-
• Costs caretaker: € 12,-
• Costs for common and recreation areas: € 12

You can apply for rent benefit directly from the tax authorities. Please note that this site is only available in Dutch.

Residents who live in a Shared Living Hub, which is a non-self-contained accommodation, are not eligible for rent allowance.

Rental requirements vary by complex where you may want to live. If you want to live in a student complex, you must be able to prove that you are a student through an admission letter from your school. As for your financial situation, it is enough to know your source of income. If you want to live in a complex for starters (such as The Wing & De Wester), we ask for your three most recent payslips.

Paying the rent may differ depending on whether you have a Dutch or foreign bank account. Residents with foreign bank accounts must transfer the rent monthly before the first day of the following month to the bank account of the complex in which they live, as stated on the monthly rental invoice. Any additional costs for international transfers must be paid by the renter. Tenants with a Dutch bank account can request a direct debit to pay the rent.

If you want to cancel your rental contract before it starts, we will charge you for this. If you do this within a month before the start of the rental period, we will charge € 500. Beyond that, the costs are € 250. If possible, these costs will be deducted from your already paid deposit.

Would you like to stay informed about our housing offer and are you a student, starter aged 16 or older? Then register with us as a home seeker. The most recent offer will be posted on our website on Wednesdays and Fridays around 11:00 am.

We use the points system of the government when determining the maximum rental price of a home. This system assesses various aspects of the home, such as the surface area and the energy label, and also includes the WOZ value in the calculation. In this way we always ensure a fair rental price for your home.

Two weeks before you leave your home, we will visit you for a pre-inspection. During this inspection, we will discuss with you which work is required to prepare the house for the new tenant. As a tenant, we also give tips to minimize the costs for any repairs and cleaning at check-out. The pre-inspection report can be found in the tenant portal and will also be sent separately by e-mail.

We adjust the net rent (the basic rent without service costs) every year. The government determines the maximum percentage by which the rent may increase. You will receive an e-mail from us with the new rental price before 1 June. The adjustment of the rent always takes effect on July 1.

Before you check in, we ask you to pay a deposit of at least one month's rent, including extra costs such as furniture rental, service and energy costs. At the end of the rental contract, we will refund the deposit or the remaining amount, less any damage and cleaning costs.

In order to refund the deposit, we need proof of deregistration from the municipality. If you want to get back as much of the deposit as possible, it is important that you clean the house properly upon final delivery and that you handle the Magis furniture with care.

We aim to get you back as much of the deposit as possible. to pay! Please note that we need proof of deregistration of the property from the municipality before we can return the deposit.

If the property you wish to rent is not currently available on our website, or if no other options are available in the city, we have currently rented all of our properties. Although we unfortunately do not have an official waiting list due to the high demand for our properties, it is best to check our website regularly, as availability can change daily!

Especially on Wednesdays and Fridays around 11:00 am it is worth keeping an eye on our website, because we then post the most recent housing offers online.

Here you can easily see which repairs you have reported and what we are currently working on. This applies to both repairs in your own home and in the general areas (provided that these have been reported by the resident himself). To ensure that we can start resolving the problem as quickly as possible, we recommend that you use our service portal instead of sending an email.

We as a landlord are responsible for carrying out major maintenance, such as exterior painting and the replacement of a central heating boiler. As a tenant you don't have to worry about this. Minor repairs and daily maintenance are your responsibility, such as changing a toilet seat or replacing a light bulb.

We understand the joy pets can bring, but you must get written permission from the landlord before bringing one home.

We attach great importance to sustainability and would like to contribute to a better world. That is why we would like to share some tips with you to help us with this:

• Turn off electrical appliances when not in use.
• A normal indoor temperature in the Netherlands is about 20°C.
• Set the heating to 17°C in winter when you are not at home.
• Separate your waste (plastic, paper, kitchen/green waste and residual waste).
• Don7#39;t leave the tap and shower running unnecessarily.
• Recycle empty batteries.

It is important to us that the studio looks neat, tidy and cozy when you move in. We encourage you to add your own items to make the home even more beautiful, such as picture frames that you place instead of hanging, plants or other fun accessories. This way you can easily give a personal touch to your new home.

We would like to point out that it is not allowed to drill into walls, partitions, doors or floors.

To ensure a healthy environment, smoking (including e-cigarettes) is prohibited inside the buildings and homes. Renters are responsible for any damage caused by smoking at the end of the rental period.

Smoking is permitted outside, but please dispose of your cigarette butts in the designated bins.

With us, the level of the service costs differs per complex and is determined annually on the basis of estimated costs for services and supplies such as water, internet, TV, cleaning of common areas, garden maintenance and maintenance of furniture in the common areas.

The advance amount for the service costs is determined according to the rules of the rent assessment committee and can be adjusted annually if the actual costs are higher than the advance amount. At the end of the year, the actual costs will be settled with the advance amount and you will receive a statement. If you have paid too much, you will be refunded the overpaid amount and if you have paid too little, you will receive a separate bill.

If you move, you will receive a settlement of the service costs no later than six months after the end of the calendar year in which you move. The service costs are only calculated over the months in which you have rented the property.

In most of our complexes, each home has its own router with private internet (wireless and fixed). However, there are a few exceptions. View the page of the house to see if internet & TV are included in the house!

Our booking portal is exclusively accessible to people who have booked their home through our website. The Rental & Hospitality Team will carefully review your booking before granting you access to the portal. But don't worry, if your booking has been approved, you will soon receive an email with a login code and clear instructions so that you can get started quickly. We do our best to make the booking process as easy as possible for you.

Didn't receive a code? Please check your spam/junk email. If you haven't received the code in there either, please contact us.

Is your code not working? Send us an email. We will review your booking and send you a new code.

Incorrect data entered? Unfortunately, you cannot change this information yourself. If you want to correct incorrect information, please send us an e-mail and we will correct it for you.